Account Specialist - Account Management (1 year Experience) ?25-30K [Monthly] On-site - Makati Full-time 1-3 Yrs Exp Bachelor
Job Description The Account Manager role is responsible for establishing and developing long-term relationships with customers while also servicing existing accounts. The Account Manager responsibilities are as follows:
Serve as the main point of contact in all matters related to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships Seek out and identify new business opportunities Maintain accurate client records, keeping track of any contract updates and renewals Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients SUMMARY OF DUTIES & RESPONSIBILITIES A. Primary Responsibilities
Handle inquiries and requests from customers and address their needs Stay on top of accounts, making sure they receive services that are within their budget and meet their needs Meet regularly with other team members to discuss progress and find new ways to improve business Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly Achieve monthly/quarterly/annual sales goals and objectives Provide superb customer service and support. Confidently and successfully negotiate and close deals Respond to Request for Proposals (RFP), in a timely and accurate fashion Work with customers to identify challenges that our products can solve Conduct professional and informative sales presentations Generate progress reports for clients and senior leaders within the organization Build account plans to map out opportunities within an account Execute direct marketing campaigns such as cold calling or email marketing Share expertise and best practices with new recruits and co-workers Participate in coaching sessions to find opportunities for improvement Maintain excellent product knowledge and attend or enroll to all training sessions (on-site or online) Ensure accurate and complete information is captured in the CRM system. Clean data when appropriate. B. Secondary Responsibilities
Suggest improvements that can be made to increase the value of sales and marketing collaterals Provide market intelligence to Sales Director and team members to identify product/solution improvement areas Gather competitive intelligence regarding pricing and other information Attend industry conferences to network and develop industry expertise Suggest marketing campaigns that will be helpful in generating leads and new opportunities for sales C. Other duties and responsibilities
Environment, Legal, Health and Safety Responsibilities Worker Consultation and Participation Others Requirements QUALIFICATIONS
A. JOB SPECIFICATIONS
Bachelor's degree in Business, IT or related field At least 1 year work experience in sales and/or marketing Familiarity with sales process, IT/Software Familiarity with Solution Selling, Sales Process, and Enterprise Selling Knowledge in Sales tools/ CRM (e.g. Salesforce, Pipeline or Zoho) Knowledge in leads generation and account planning Excellent written and verbal communication skills Excellent presentation and negotiation skills Highly proficient in MS Office applications Ability to work at all levels of the organization Organization skills Time/Prioritization Management Strong Problem Solving skills Persuasion skills Ability to build good relations with different customers Proven track record of achieving departmental KPIs Willing to travel locally to meet with clients. B. PERSONAL SKILLS
Strong interpersonal skills Driven, goal-oriented and assertive Resourceful and diligent at work Good sense of responsibility and urgency Courageous and has ability to work under pressure Ability to work effectively and meet objectives without detailed day-to-day direction and self-disciplined Ability to maintain an upbeat and positive attitude at all times Strong values and work ethics Able to handle objections Analytical problem-solving skills Attitude supportive of Service IT+ core values: Sincere, Excellence, Reliable and Resilience, Versatile, Inspiring, Christ-centered and Enthusiastic Working Location ServiceIT+ Incorporated. Suite 514, 6772, VGP Center, Ayala Ave, Legazpi Village, Makati, 1200 Metro Manila, Philippines
Posted on 03 September 2024
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