JOB SUMMARY: Under the direct supervision of the Credit and Collection Manager, the position is primarily responsible for the monitoring and maintenance of credit customers' accounts. The position is also responsible for dispute identification (rate issues, weight, re-bill issues, wrong billings, and claim paid invoices, unreceived billings and wrong charges) and timely communication of said identified disputes to concerned parties. KEY RESPONSIBILITIES: ACCOUNT RECONCILIATION Sends and ensures weekly submission of the Statement of Accounts to clients by generating the SOA from SAP, arranging it based on the client's requirement to keep clients updated on their outstanding balance. Prepares account reconciliation report for all feedback received from customers through telephone calls and client visit to ensure accuracy and reliability of the client's statement of accounts/records. Ensures that all disputes identified after reconciliation are resolve by concerned departments to update clients' balances. Resends Certified True Copies of billings / invoices copy to clients to fast track payment processing. CREDIT RESOLUTION Prepares journal vouchers and credit memos by calling/emailing clients regarding their payment (details on checks) to resolve un-applied/unposted payments and to update records and resolve disputes within 3 days from OR date.BOOKING AND COLLECTION Ensures timely payment collection by calling and following up clients and by personally collecting (when necessary) check/cash payments assigned to credit customers during client visit. Refers to the Collection Report provided by the Treasury and Dispatch Department to ensure collection and posting of payments to keep client data updated. Coordinates collected payments with the Billing and Dispatch section for updating of client payment records. Send accruals to clients by gathering payment reports from the Billing Group for the information of clients to facilitate payment for our services rendered. Issues Official Receipt for payments received during client visits and turns-over all collected payments to the Audit Department. REPORTS Prepares monthly collection forecast report and monitors actual collection vs. forecasted by accounting daily collection to keep the management updated on the status of the company's receivables. RECORDS MONITORING Maintains a list of key contacts for each accounts and complete files / records of clients assigned by filing the reconciliation and customer profile (electronic & hardcopy) obtained through phone or client visit for future reference and in cases that AR Analyst is on leave or on field assignment. Prepares and sends dunning/collection letter for three consecutive months if payments have not been made within a month to remind clients of their outstanding balances. QUALITY MANAGEMENT Complies with all corporate policies and procedures and AR Standard Operating Procedures. Suggests process improvement efforts, in order to ensure high and consistent standard of service across AR Finance.
