Account Administrator (Customer Service)

Job Description: Through the online customer service system and telephone, assist players to solve the problems they encounter on the website (including deposit and withdrawal inquiries/game result confirmation/other questions, etc.).Duties and Responsibilities:Handle customer complaints, provide appropriate solutions and alternatives within the time limits.Respond promptly to customer inquiries Communicating with customers through various channels. Resolving issues and basic troubleshooting technical problems Manage customers' accounts Provide assistance for deposits & withdrawals Handle certain transactions Providing proactive customer outreachJob Requirements and Qualifications:College level or college graduate.Age: 21 to 30 yrs.oldCapacity to multitask and perform effectively under pressure.Ability to write and present reports.With experience in online gaming is an advantage.Computer literate. Professional Qualities: Good verbal and written communication skillsWith high emotional intelligence People-First Mindset Effective Listening Skills Excellent Problem-Solving Skills Flexible and Adaptive Good Organizational Skills Proficient in managing time Detail-Oriented Patient Willing to Learn, Eager to Improve Open to Feedback Team PlayerWorking Schedule:Shifting schedules: 7am to 4pm; 1pm to 10pm; 10pm to 7am