Workforce Services Senior Manager

RESPONSIBILITIES:Responsible for all cross-geography functional delivery for WFM, AP and Reporting for all contractsManagement of the Financial Cost recovery of all contractsTo support all Sales, Solutions and RFP responses by building/assisting development of Sales, Quotes, Demos and ToursResponsible for looking for opportunities to expand the Command Center service offering into additional contracts (existing and potential clients)Accountable for delivery on all contracts / SLAs / BOIs /SLA+Accountable for key metrics on Cost to serve, Automation Take out, Agile and Client Innovation OTHERS:Project Shift Schedule: Rotation ShiftProject Rest Day: Rotation OffProject/Team Location: Mandaluyong Robinsons Cybergate Tower 2 SKILL AND QUALIFICATIONS:At least 15 years overall experience with at least 7 years in leadership capacity (managers/sr. managers as direct reports) - (BPO or non-BPO)Well rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning)For Forecasting, Scheduling, Capacity Planning - must be able to do it manually AND with a tool and create from scratch as well - Good to have