Workforce Services Manager

Overall Purpose:The Workforce Manager is responsible for managing the WFM and AP/QA functional teamsRESPONSIBILITIES:Overall management of the WFM AP and QA cost structure and budgetTo support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and toursResponsible for looking for opportunities to expand the WFM AP and QA service offering into additional contractsResponsible for delivery on all contracts / SLAsFocus on driving down cost to serve and looking for opportunities to expand the shared services modelDrive industrialization of BST across all contracts OTHERS: Project Shift Schedule: Rotation ShiftProject Rest Day: RotationProject/Team Location: Mandaluyong Robinsons Cybergate Tower 2 SKILL AND QUALIFICATIONS:12 years overall experience with at least 5 years in leadership capacity (managers as direct reports) - (BPO or non-BPO) Well-rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning) For Forecasting, Scheduling, Capacity Planning - must be able to do it manually AND with a tool and create from scratch as wellStakeholder Management, Financials, experience in handling multiple projects simultaneously