Workforce Services Manager

OVERALL PURPOSE:
The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.

RESPONSIBILITIES:
• Overall management of the WFM AP and QA cost structure and budget
• To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos, and tours.
• Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.
• Responsible for delivery on all contracts / SLAs
• Focus on driving down cost to serve and looking for opportunities to expand the shared services model.
• Drive industrialization of BST across all contracts

OTHERS:
Shift Schedule: Mid Shift
Rest Day: Weekends Off
Location: Mandaluyong Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS:

• At least 8-12 years industry experience

• At least 5 years leadership experience

• At least 5-8 years domain experience (Workforce Management)