Workforce Manager

Job Qualifications: Experience: 5 to 7 years of process transformation experience in operations or Workforce Management (WFM), with expertise in WFM applications; 5+ years of program management experience.Communication Skills: Strong verbal and written communication abilities, with the capacity to communicate clearly, constructively, and professionally.Analytical Skills: Excellent analytical skills, with the ability to interpret data, identify trends, and propose improvements.Leadership: Proven leadership skills, with the ability to drive improvements and resolve issues.Team Collaboration: Proactive in building trust and professional relationships with employees and team members; strong team-player mentality.Time Management: Effective time management skills, with the ability to handle multiple schedules, meetings, and initiatives efficiently.Technical Skills: Proficiency in MS Office.Presentation Skills: Ability to present professionally and effectively in front of large groups, including senior leaders.Development Focus: Ability to identify and address professional development needs and knowledge gaps.