Think of yourself as a key leader who ensures staff optimization, sets goals and objectives, maintains employee records, and facilitates effective communication among workers.
So not just anyone is qualified for this role.
We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.
So now, we need your full concentration because it's time to imagine what it's like being a Workforce Manager.
So, let's take a look at what it's like being a Workforce Manager
You will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels.
As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to be used in business cases.
Along with this, you will be in charge of maintaining a roster of staff with accurate employee details that includes availability, preferences and skills.
What else?
You will drive improved payroll efficiency; provide better insight into teammate engagement, attendance and productivity; forecast adjustments in training, coaching and processes - to ensure maximum performance; drive reduction and optimization of labor costs; automate and provide simple reporting for workforce-related data - to reduce administrative costs.
On a broader scale, you will be responsible for a comprehensive workforce management system that increases employee productivity with reduced absences and late arrivals; lower non-compliance risks; and increase operational agility so that as production schedules and market demands change, the organization can easily allocate people with the right skills at the right time.
So, do you have what it takes to be a Workforce Manager at TaskUs?
**Requirements**:
- A seasoned Workforce Manager with a Bachelor's Degree, preferably in Mathematics or Statistics or at least 3 - 5 years experience in managing workforce operations with client and/or senior management interaction
- Expertise in capacity planning, forecasting, real-time management, reporting and scheduling
- Proficient in the use of workforce management tools
- Excellent organizational, project management and presentation skills
- Able to work with large amounts of data to identify trends and patterns.
**Qualifications**:
- Able to manage multiple, complex, ongoing tasks and projects
- High attention to detail with a strong desire to optimize procedures and processes
- Strong verbal and written communication skills
- High achiever and self-starter with a "people first" leadership and coaching style
About Us
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.
As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer