TASQ Staffing Solutions is looking for a Workforce Manager to work on site in Legazpi, Albay.
About the job Workforce Manager Duties and Responsibilities: Impact the bottom line: Participate in the analysis, evaluation, and implementation of existing and proposed systems and tools used for workforce planning, monitoring and forecasting.Represent the Workforce Department: Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.Support the Team: Consult with local managers, project managers, and other key players to define scheduling/forecasting requirements to meet call center metrics and communicate workforce scheduling and intra-day operations objectives.Set the Path to Success: Implement and maintain intra-day workforce team responsibilities to assist service delivery in achieving desired performance metrics.Take the Lead: Create procedures necessary to successfully monitor daily operations and advise managers on appropriate action steps.Be the Expert: Act as a resource to provide best practices to assist management in scheduling and workforce planning.Uphold Performance Metrics: Analyze scheduling needs on a weekly basis to ensure adequate phone coverage and compare weekly schedules to workforce management recommendations for accurate implementation.Plan Ahead: Compile and interpret statistical information to calculate and project staffing requirements of department. Qualifications:Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience.Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.Ability to work in MS Office; Ability to present in front of large groups of senior leaders in a professional and effective way.Ability to identify and address professional development needs and knowledge gaps. Location:
Legazpi
Interviews will be done over the phone.
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