Workforce Management

Details of the offer

Responsibilities:
- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.
- Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance.
- Provide training and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.
- Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.
- Required to follow the planned data collection, including the types of data and time of data.
- Automate reports to reduce inefficiencies by designing macros.

Qualifications:
- Open to College Undergraduates with relevant experience (BPO or Non-BPO)
- At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required.
- Good knowledge in MS Office (Word, Excel, PowerPoint)
- No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam
- Open to resources who are functioning as interim/ad on tasks workforce


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Learning And Development Specialist For Alorica Davao

"please attached your cv or resume with email, phone number, home address and your full name" Qualifications: At least 1 year experience of Customer Service...


Hr1001 - Philippines

Published 17 days ago

Human Resource & Admin Staff

Job Description Assist HR manager in developing and implementing effective HR policies, procedures, and regulations Oversee and manage employer-employee rela...


Dempsey Resource Management , Inc. - Philippines

Published 17 days ago

Hr-Recruitment Staff

-Source out applicants for various positions such as drivers, helpers and admin staff -conduct job interviews and qualify applicant skills to job position -f...


Protege Logistics Philippines Inc. - Philippines

Published 15 days ago

Labor Relations Supervisor (Pampanga)

JOB QUALIFICATIONS: - Graduate of Political Science, Legal Management or Psychology or any relevant degree - Knowledgeable in Labor Laws - Experience in hand...


Dempsey - Philippines

Published 15 days ago

Built at: 2024-11-21T13:46:24.309Z