Workforce Management Analyst

Responsibility

Able to analyze trends and patterns on volume injection to accurately forecast potential need in class requisition;Good knowledge in data trends and patterns in schedule adherence and identify behavioral trends that impacts operational performance overall;Continuously analyze reporting, staffing, and scheduling procedures for maximum efficiency;Establish and maintain operational reporting: Reports include but are not limited to, real-time and historical reporting on volumes, service performance, staffing, and historical trends;Proactively maintain continuous internal communication with staff, managers, and directors regarding load balancing and staffing needs, in real-time, and historically;Lead meetings with management to assess performance and identify and mitigate risks;Coach, train, and evaluate team members;Manage the team to ensure service level standards are consistently met;Oversee intraday management of real-time scheduling and workload management to meet service-level requirements;Make decisions and provide solutions on certain Operational challenges impacting staffing and scheduling.
Key skills and experience

At least 1 year relevant experience as Planner and Scheduler;At least 1 year experience as leader of any team size;Planning and Organizational skills;Thrive in a fast-paced content moderation environment;Attention to detail;Good understanding of effective scheduling, planning and seat planning;Commitment to ownership and accountability.