Workforce Analyst

**Position -WFM Analyst****Max - 35 K**- Graduate in any stream- Well-versed in WFM systems especially IEX and Verint- Minimum of 3 yrs WFM experience in a call center inbound voice process**Location - Cebu****Basic Functions**- Responsible for intra-day management processes for operations located in Manila, Philippines.- To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.**Role & Responsibilities**- Efficiently manage intra-day staffing and service level.- Provide timely, accurate reports on intra-day performance.- Monitor and drive schedule adherence.- Communicate effectively with internal and external customers.- Perform other duties and assignments as directed.**General Skills**- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.- Solid critical thinking, problem solving, and interpersonal skills.- Demonstrates ability to give and receive feedback with peers and business partners.- Must demonstrate sound arithmetic, analytical and problem solving ability.- Excellent verbal, written and comprehension skills.**Technical Skills**- Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.- Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.**Work Experience Requirements**- Minimum of 2-year WFM experience in a call center inbound voice process.**Job Types**: Full-time, Permanent**Salary**: Php35,000.00 per monthSchedule:- Rotational shiftApplication Question(s):- Whatsapp/Viber Number- List WFM tool you currently use or have used- The salary budget is 35k, are you okay with this?**Education**:- Bachelor's (required)**Experience**:- Workforce Management: 3 years (required)