Workforce Analyst 3

PayPal, a leader in digital payments, aims to democratize financial services to ensure global accessibility to secure financial products. The Workforce Analyst role involves producing long-term forecasts and collaborating with various teams to support operational plans.
In this role you can expect to have the responsibilities: Develop long-term projections across multiple segments utilizing robust baseline data. Create high-quality baseline demand forecasts using statistical analysis and knowledge of the business. Analyze data to make staffing recommendations achieving productivity objectives. Combine data with practical insight for decision-making processes. Navigate data to deliver accurate forecasts and insights. Oversee forecasting processes ensuring consistency and accuracy. Collaborate with key stakeholders to meet forecast accuracy and deadlines. Build rapport with cross-functional stakeholders. Work with Workforce Management teams in forecasting and scheduling. Seek opportunities to streamline and enhance processes. Participate in global and regional meetings for input and contributions. This role comes with the following benefits: Flexible work environment Employee share options Health and life insurance Resources for financial, physical, and mental well-being This role requires you to have: Problem-solving Excellent communication Analytical skills Attention to detail Understanding operational efficiencies Advanced Excel Microsoft Office proficiency Strong written and oral communication Flexibility in multitasking Knowledge of contact center solutions You would benefit from having: Operations experience Call center experience Collections support experience PayPal provides equal employment opportunities and will make reasonable accommodations for qualified individuals with disabilities. The company also has Covid-19 protocols in place based on expert guidance.
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