Wfm Lead (Reporting & Analytics)

Work set-up: Night and shifting schedule, work onsite
Location: Cebu
Salary range: 35K - 40K

Requirements:
• Excellent communication skills
• Has good analytical skills for MIS & number crunching;
• Must have 2-5 years RTA/ MIS experience in a BPO setting
• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)
• Can start ASAP (preferably unemployed)
• College/Bachelor's Graduate (preferably of Math or Sciences Major)
• Willing to work on-site
• Okay to work on a night and shift schedule
PRINCIPAL RESPONSIBILITIES:
• Prepare and maintain headcount and capacity planners for processes assigned.
• Preparing forecasts for volume, productivity and shrinkages
• Preparing monthly reports for individual accounts
• Validate production and non-production hiring and/or internal movements.
• Analysis of scheduling outputs and recommend changes whenever necessary.
• Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
• Coordinate with cross-functional teams on matters related to resource planning and movements.
• Supervise and train team members performing work tasks and responsibilities.
CANDIDATE SPECIFICATION:
• Has completed Bachelor's degree preferably in Math or Sciences Major.
• Must have 2-5 years of WFM experience in a BPO setting
• Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.