PRINCIPAL RESPONSIBILITIES:
• Prepare and maintain headcount and capacity planners for processes assigned.
• Preparing forecasts for volume, productivity and shrinkage
• Preparing monthly reports for individual accounts
• Validate production and non-production hiring and/or internal movements.
• Analysis of scheduling outputs and recommend changes whenever necessary.
• Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
• Coordinate with cross-functional teams on matters related to resource planning and movements.
• Supervise and train team members performing work tasks and responsibilities.
CANDIDATE SPECIFICATION:
• Education Qualification -The applicant should necessarily have completed Graduation, preferably of Math or science major.
• Must have 2-5 years of WFM experience in a BPO setting
• Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.
CRITICAL SKILLS REQUIRED:
• Good working knowledge of computer i.e., MS Office, Above average MS Excel knowledge is required.
• Excellent verbal & written communication & presentation skills.
• Good Interpersonal & people management skills with a good problem-solving approach.
• Expert knowledge of service procedures
• Good analytical skills in MIS, number crunching & reporting to internal & external customers.
• WFM Tool Competency (IEX, eWFM, etc…)
• RTA/ MIS Experience is advantageous.
• Can work with minimal supervision and has initiative.
Job title: WFM Executive
Process: Airline
Work set-up: Night and shifting schedule, work onsite
Location: Cebu
Salary range: 25K-32K
QUALIFICATIONS:
• College Graduate/UG of 2 years (completed 4 sems) of any field
• Knowledgeable in reporting and analytics and has a background in RTA/MIS
• Must be knowledgeable in handling different WFM tools
• Availability: ASAP joiner is an advantage
• Work Set up: On-site