Wfm Director - Bpo (350K Monthly)

Workforce Management Director Job Description: You will be responsible for directing, planning, organizing, and coordinating all aspects of Workforce Management functions across all Philippines Delivery locations. Specific responsibilities include developing and leading a team to actively build the organization's capacity to deliver efficient and effective accurate forecasting at all levels. Partner with stakeholders to ensure workforce budgets are in place to meet forecasted customer needs and contractual commitments, conduct operational review meetings to review forecast and performance variance. Key Requirements: Requires a BS/BA degree. At least 5 years in a multi-skilled call center/business process outsourcing environment and experience in using Workforce Management Software; or any combination of education and experience, which would provide an equivalent background. 7-10 years combination of operations and workforce management experience including forecasting, scheduling, and real-time operations management. A strong understanding of the contact center or IT-Business Process Management environment and the role Workforce Management plays in providing signature end-to-end employee experience, proven record of creating, administering, and conducting reporting and analytics training programs for all levels of the organization. A solid leader who takes a personal sense of responsibility for group performance, handles multiple simultaneous projects, and has a strong work ethic working under minimal supervision, completes special projects as needed. Job Types: Full-time, Permanent

Pay: Php250,000.00 - Php350,000.00 per month

Benefits: Health insurance Life insurance Schedule: 8 hour shift Monday to Friday Rotational shift Supplemental Pay: 13th month salary
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