Web Chat Specialist - Work From Home

The Web Chat Specialist at Ayala Corporation will be responsible for providing exceptional customer service via web chat to address inquiries, resolve issues, and provide support to customers. This position will involve utilizing strong communication skills, problem-solving abilities, and a customer-centric approach to ensure customer satisfaction and loyalty.

Responsibilities:- Respond to customer inquiries and issues in a timely and professional manner through web chat- Provide accurate and relevant information to customers to address their needs and concerns- Collaborate with other team members to escalate complex issues and ensure resolution- Keep documentation of customer interactions and feedback for continuous improvement- Update knowledge base articles to enhance self-service options for customers- Adhere to company policies and procedures to maintain service standards

Requirements:- 1 year of experience in customer service or a related field- Independent and driven personality traits- Strong emotional intelligence and ability to connect with customers- Innovative mindset to suggest improvements and enhancements in processes- Excellent written communication skills- Proficiency in multitasking and working in a fast-paced environment

Benefits:- Travel opportunities for top performers- Joining bonus for new employees- Travel and spending expenses reimbursement- Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement:Ayala Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs.

Deadline to apply: ********

Join Ayala Corporation as a Web Chat Specialist and make a difference in the lives of our customers while enjoying the benefits of a supportive working environment and exciting opportunities for growth and development. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.