Web Chat Specialist - Remote Work

Job Description:

MetroMart is seeking a motivated and detail-oriented Web Chat Specialist to join our team on a part-time basis. This position offers the opportunity to work remotely from Cebu, Central Visayas, PH, with a flexible schedule.

Responsibilities:
- Respond to customer inquiries and provide support via web chat in a timely and professional manner
- Assist customers with product information, order status, and issue resolution
- Collaborate with other team members to ensure a seamless customer experience
- Utilize problem-solving skills to address customer concerns and escalate issues as needed
- Maintain a positive and helpful attitude while interacting with customers
- Meet or exceed performance metrics related to response time, customer satisfaction, and resolution rate

Requirements:
- Independent and confident personality traits
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Ability to work effectively in a remote team environment
- Basic computer skills and familiarity with web chat platforms
- High school diploma or equivalent
- No prior experience required, as training will be provided

Benefits:
- Paid overtime opportunities
- Company transportation for in-person meetings or events
- Paid Time Off (PTO) for eligible employees
- Opportunity to collaborate with colleagues worldwide and foster a global village mentality

Equal Opportunity Statement:
MetroMart is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: ********

If you are a motivated individual with a passion for customer service and a desire to work in a dynamic and collaborative environment, we encourage you to apply for the Web Chat Specialist position at MetroMart. Join us in providing exceptional customer support and making a positive impact on our global community.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.