Web Chat Specialist

Job Description:

Grab Philippines is seeking a motivated and reliable Web Chat Specialist to join our team in Cebu, Central Visayas, PH. As a part-time Associate Level position, the Web Chat Specialist will be responsible for providing exceptional customer service through web chat interactions.

Responsibilities:
- Respond to customer inquiries and provide support through web chat
- Resolve customer issues and complaints in a timely and professional manner
- Conduct research to provide accurate information to customers
- Collaborate with other team members to ensure a seamless customer experience
- Manage multiple chat conversations simultaneously
- Meet and exceed performance metrics and goals set by the company
- Uphold high standards of customer service and professionalism

Requirements:
- 4 years of experience in customer service or a related field
- Strong communication skills and the ability to multitask
- Proficiency in typing and navigating web chat platforms
- Excellent research and project management skills
- Motivated and reliable individual with a strong work ethic

Personality Traits:
- Motivated
- Reliable

Soft Skills:
- Research
- Project Management

Benefits:
- Medical coverage
- Remote work flexibility
- Dental insurance

Working Environment:
At Grab Philippines, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing the best possible customer service experience.

Deadline to Apply: ********

Equal Opportunity Statement:
Grab Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.