**Job Title:** Web Chat Specialist
**Company:** Homebase
**Location:** Caloocan, NCR, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Join Our Team at Homebase!**
Are you a dedicated and resourceful individual with a passion for helping others? Homebase is seeking a motivated Web Chat Specialist to join our team in Caloocan. In this entry-level, part-time role, you will have the opportunity to make a meaningful impact by providing excellent customer service through web chat support. If you thrive in a fast-paced environment, have strong communication skills, and enjoy interacting with people, we want to hear from you!
### Responsibilities:
- **Customer Support:** Provide timely and accurate responses to customer inquiries through live web chat. Ensure all interactions are handled efficiently and with a high degree of professionalism.
- **Product Knowledge:** Develop a thorough understanding of Homebase's products and services to assist customers effectively. Keep updated with new features, enhancements, and changes to provide accurate information.
- **Issue Resolution:** Identify and troubleshoot customer issues, escalating complex queries to the appropriate departments while ensuring that customers feel heard and valued.
- **Documentation:** Maintain detailed records of customer interactions, issues raised, and resolutions provided, contributing to a centralized knowledge base for future reference.
- **Feedback Collection:** Gather customer feedback during interactions to identify trends and areas for improvement, conveying insights to management for potential changes in products or processes.
- **Collaboration:** Work closely with team members and supervisors to ensure consistent communication and effective resolution of customer inquiries.
- **Performance Metrics:** Meet and strive to exceed performance goals and metrics related to response time, customer satisfaction, and resolution rates.
### Requirements:
- **Experience:** Minimum of 1 year in a customer service role, preferably in a web chat or online support environment.
- **Education:** High school diploma or equivalent; further education in communication, customer service, or related fields is an advantage.
- **Personality Traits:**
- **Dedicated:** Demonstrates commitment to providing exceptional customer support and maintaining high quality.
- **Resourceful:** Able to quickly identify solutions to customer issues using available resources and tools.
- **Soft Skills:**
- **Communication Skills:** Excellent verbal and written communication skills; ability to convey information clearly and professionally while adapting to customer needs.
- **People Management:** Strong interpersonal skills with the ability to connect with diverse customers, understanding their needs and responding appropriately.
### Benefits:
- **Dental Insurance:** Comprehensive dental coverage to ensure your health and wellness.
- **Free Accommodation:** Enjoy the convenience of complimentary accommodation arrangements.
- **Remote Work Flexibility:** Work from the comfort of your home, offering you a work-life balance that fosters productivity and comfort.
### Working Environment:
At Homebase, we pride ourselves on promoting equality and fairness for all employees. We are committed to creating a workplace that acknowledges and values diversity, ensuring all employees feel respected and included.
### How to Apply:
Interested candidates should submit their applications by **September 21, 2024**. Please include a resume and a cover letter outlining your relevant experience and why you would be a great fit for the Web Chat Specialist role.
### Equal Opportunity Statement:
Homebase is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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We're excited to find the newest member of our Homebase family who shares our passion for outstanding customer service. If you are dedicated, resourceful, and ready to embark on this journey, apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
