**Job Title:** Web Chat Representative - Work from Home
**Company:** AIDE Home Health Care
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
### Job Summary:
AIDE Home Health Care is seeking a dedicated **Web Chat Representative** who will play a crucial role in enhancing our customer service experience across various platforms. As a part-time remote position, the representative will be responsible for providing efficient and effective responses to customer inquiries via web chat, ensuring that clients feel supported and valued at every interaction.
### Key Responsibilities:
- **Customer Engagement:** Respond to customer inquiries via live chat in a timely, informative, and friendly manner to resolve issues and provide information about services offered by AIDE Home Health Care.
- **Issue Resolution:** Identify and troubleshoot common customer concerns and facilitate resolutions efficiently, using a problem-solving mindset to minimize client frustration.
- **Information Dissemination:** Clearly articulate information regarding AIDE's services, policies, and procedures to clients, ensuring they understand their options and any necessary next steps.
- **Documentation and Reporting:** Accurately log all interactions in the customer management system, tracking key metrics and feedback to improve overall service quality and operational efficiency.
- **Collaboration:** Work closely with team members and other departments to achieve holistic solutions and share customer feedback for continuous improvement of services offered.
- **Training and Development:** Engage in ongoing personal and professional development activities to stay current on product knowledge, customer service best practices, and the latest technologies in web chat communication.
- **Adherence to Policies:** Comply with all company policies and procedures, especially concerning data protection and customer privacy.
### Requirements:
**Education and Experience:**
- Minimum four (4) years of experience in customer service, preferably with a focus on web chat or online support.
- High school diploma required; an associate degree or higher in a related field is preferred.
**Technical Skills:**
- Proficient in using customer service software, chat systems, and Microsoft Office Suite.
- Basic knowledge of web technologies and online communication tools.
**Personality Traits:**
- **Reliable:** Demonstrate commitment to consistently delivering high-quality service and maintaining a dependable work schedule, even when working remotely.
- **Confident:** Show assurance in communication and decision-making, presenting information to clients in a clear and persuasive manner.
**Soft Skills:**
- **Communication:** Exceptional verbal and written communication skills to interact effectively with diverse clientele, ensuring understanding and satisfaction.
- **People Management:** Ability to develop and maintain professional relationships with clients and internal teams, creating a positive environment for collaboration.
### Benefits:
- Company Equipment: You will receive company-issued tools necessary to perform your job efficiently from home.
- Company Transportation: Support for commute-related costs may be available depending on your work location and needs.
- Dental Insurance: Comprehensive dental coverage to help you maintain good oral health.
### Working Environment:
At AIDE Home Health Care, we promote a diverse and inclusive workplace where every team member feels a sense of belonging and respect. We are committed to creating supportive work conditions that celebrate individual differences and foster collegiality among our employees.
### Application Deadline:
To be considered for this opportunity, please apply by **October 10, 2024**.
### Equal Opportunity Statement:
AIDE Home Health Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, and age.
If you meet the qualifications and are excited about the prospect of joining our team, we encourage you to submit your application today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
