**Job Title:** Web Chat Representative - Remote Work
**Company:** Bench
**Location:** Makati, NCR, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 4
### **Job Description**
Bench is on the lookout for an enthusiastic and committed Web Chat Representative to join our dynamic team in a part-time capacity. This remote position is ideal for individuals who thrive in a fast-paced environment, communicate effectively, and possess a keen eye for detail. As a Web Chat Representative at Bench, you will play a pivotal role in providing exceptional customer service through our web chat platform while embodying our commitment to diversity and inclusivity.
### **Key Responsibilities**
- **Customer Engagement:** Respond to customer inquiries via our web chat platform in a timely and professional manner, ensuring a positive experience for every customer.
- **Inquiry Resolution:** Address and resolve issues related to products, services, billing, and technical support with confidence and efficiency, employing problem-solving skills to achieve satisfactory outcomes.
- **Product Knowledge:** Maintain thorough and up-to-date knowledge of Bench's products, services, and policies to accurately assist customers and promote company offerings.
- **Documentation:** Log and track customer interactions in our internal systems with precise attention to detail, ensuring all data is accurate and up-to-date for future reference.
- **Feedback Collection:** Gather customer feedback on products and services, report back to management on trends or recurring issues, and propose innovative solutions to enhance service delivery.
- **Collaboration:** Work closely with other team members and departments to coordinate responses, escalations when necessary, and share best practices to improve overall client engagement.
- **Training and Development:** Participate in ongoing training and development sessions to improve product knowledge and customer interaction skills, ensuring compliance with company standards and best practices.
- **Performance Metrics:** Meet and exceed performance metrics and targets while maintaining a high level of quality in all customer interactions.
- **Diversity Advocacy:** Actively contribute to creating a work environment that embraces diversity, respects all perspectives, and fosters inclusivity.
### **Requirements**
**Education & Experience:**
- A minimum of 4 years of relevant experience in customer service or web chat support roles.
- High school diploma or equivalent; a degree in a related field is a plus.
**Technical Skills:**
- Proficient in web chat applications and CRM tools.
- Familiarity with MS Office Suite and other communication tools.
**Soft Skills:**
- Exceptional written and verbal communication skills.
- Strong presentation skills with the ability to convey information clearly and effectively.
- Excellent attention to detail and ability to multitask in a fast-paced environment.
**Personality Traits:**
- Reliable and punctual, with a strong commitment to customer satisfaction.
- Energetic and positive attitude, capable of working independently while contributing to a team environment.
### **Benefits**
- **Relocation Allowance:** Support for employees who need to transition to a new location.
- **Profit Sharing:** A compensation model that recognizes contributions to the company's success.
- **Company Equipment:** Provision of necessary tools and technology to perform your role effectively.
### **Working Environment**
At Bench, we embrace diversity and are committed to creating an inclusive culture that values and respects all perspectives. We encourage applications from candidates of all backgrounds and identities and are proud to be an equal opportunity employer.
### **Application Deadline**: September 19, 2024
**Equal Opportunity Statement:** Bench is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
