Web Chat Representative

Job Description:

First Circle is seeking a motivated and resilient individual to join our team as a part-time Web Chat Representative in Taguig, NCR, PH. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities:
1. Respond to customer inquiries and provide support through web chat in a timely and professional manner.
2. Assist customers with product information, account inquiries, and issue resolution.
3. Maintain a high level of customer satisfaction by ensuring all inquiries are handled efficiently and effectively.
4. Collaborate with other team members to escalate and resolve complex customer issues.
5. Keep accurate records of customer interactions and transactions.
6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements:
1. Motivated individual with a strong desire to learn and grow in a fast-paced environment.
2. Resilient attitude with the ability to handle challenging situations with professionalism.
3. Strong people management skills to effectively communicate and build rapport with customers.
4. Excellent time management skills to prioritize tasks and meet deadlines.
5. Ability to work independently and as part of a team.
6. Proficient in using web chat platforms and basic computer skills.

Benefits:
1. Disability insurance to provide financial protection in case of unexpected events.
2. Company transportation for convenient commuting to and from work.
3. Vision insurance to help cover the cost of eye care services and products.

Working Environment:
At First Circle, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing exceptional customer service and creating a positive experience for our clients.

Deadline to Apply:
Interested candidates should submit their applications by September 9, 2024.

Equal Opportunity Statement:
First Circle is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.