**Job Title:** Web Chat Representative
**Company:** Globe Telecom
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
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### Job Description
Globe Telecom is seeking a dedicated and skilled **Web Chat Representative** to join our dynamic customer service team in Cebu. This part-time position is ideal for individuals who are passionate about providing top-notch customer service while engaging in meaningful interactions with our customers. As a Web Chat Representative, you will be responsible for managing customer inquiries and concerns through our online chat platform.
### Key Responsibilities
- **Customer Interaction:** Provide exceptional customer support via web chat, addressing inquiries, resolving issues, and safeguarding high levels of customer satisfaction.
- **Issue Resolution:** Collaborate with cross-functional teams to identify and resolve customer concerns effectively and efficiently, ensuring timely follow-up.
- **Product Knowledge:** Maintain an up-to-date understanding of Globe Telecom's products, services, and promotions to offer informed and relevant solutions to customers.
- **Documentation:** Accurately record customer interactions and feedback in the customer relationship management (CRM) system, ensuring documentation is clear and comprehensive for future reference.
- **Performance Metrics:** Meet and exceed performance targets, including response times, customer satisfaction scores, and chat handling efficiency.
- **Training and Development:** Engage in ongoing professional development and training sessions to enhance skills, product knowledge, and customer service techniques.
- **Team Collaboration:** Actively participate in team meetings and collaborate with team members to share best practices and improve service delivery.
### Qualifications
#### Requirements
- **Education:** Bachelor's degree or equivalent experience in a related field.
- **Experience:** Minimum of 2 years of experience in customer service, preferably in a web chat or online support environment.
- **Technical Skills:** Proficiency in using chat software, CRM systems, and other digital communication tools. Basic understanding of telecommunication products is a plus.
#### Personality Traits
- **Adaptable:** Ability to adjust quickly to new information, shifting priorities, and varying customer demands in a fast-paced environment.
- **Resilient:** Capable of handling stressful situations gracefully and maintaining a positive attitude when faced with challenges.
#### Soft Skills
- **Teamwork:** Strong ability to work collaboratively within a team, recognizing the value of supporting one another to achieve common goals.
- **Attention to Detail:** Keen awareness in processing customer requests accurately and ensuring all interactions meet company standards and protocols.
### Benefits
- **Parental Leave:** Provide support for new parents through generous leave policies.
- **Remote Work Flexibility:** Enjoy the option to work from home, promoting a work-life balance.
- **Company Equipment:** Receive the necessary tools and equipment to perform your job efficiently from the comfort of your home.
### Working Environment
At Globe Telecom, we strive to align our work with a greater purpose. By being a part of our team, you will contribute to a meaningful mission that impacts the lives of our customers and communities. We believe in cultivating an inclusive work culture that encourages growth, innovation, and shared success.
### Application Process
If you are excited about making meaningful connections with customers and are ready to take on the challenges of a Web Chat Representative, we would love to hear from you. Please submit your application by **October 14, 2024**.
### Equal Opportunity Statement
Globe Telecom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, nationality, gender, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
