**Job Title**: Web Chat Representative
**Company**: Investagrams
**Location**: Cebu, Central Visayas, PH
**Job Type**: Part-Time
**Seniority**: Entry Level
**Years of Experience**: 0
### Job Description
Investagrams, a leading platform in the investment technology space, is seeking a highly motivated and enthusiastic **Web Chat Representative**. This entry-level position offers a unique opportunity for individuals looking to kickstart their careers in customer service and digital communication within a dynamic and innovative environment.
As a Web Chat Representative, you will be the first point of contact for our customers, assisting them through live chat and providing timely, accurate, and friendly service. Your primary goal will be to enhance customer satisfaction and build lasting relationships by delivering exceptional support.
### Key Responsibilities
- **Customer Interaction**: Engage with customers via live chat to answer questions, provide support, and guide them through our platforms and services.
- **Issue Resolution**: Identify customer issues and troubleshoot effectively, either by providing solutions or escalating to appropriate departments when necessary.
- **Communication**: Maintain a clear and professional tone in all interactions, ensuring that customers feel valued and understood.
- **Feedback Collection**: Gather customer feedback and insights to share with the team to help improve processes and enhance user experience.
- **Documentation**: Record customer interactions accurately and maintain up-to-date customer records in our CRM system.
- **Product Knowledge**: Develop and maintain a strong understanding of Investagrams' products, services, and features to effectively assist customers.
- **Team Collaboration**: Work closely with other team members and departments to ensure a seamless flow of information and service.
- **Performance Monitoring**: Track personal tickets and performance metrics, striving to meet and exceed individual and team targets.
- **Continuous Learning**: Participate in ongoing training sessions to enhance your skills and knowledge of the investment industry and customer service best practices.
### Qualifications
- **Education**: High school diploma or equivalent. Additional qualifications in customer service or related fields are a plus but not mandatory.
- **Availability**: Willingness to work flexible part-time hours, including weekends and holidays as needed.
- **Technical Proficiency**: Basic computer skills with the ability to navigate multiple software programs and platforms efficiently.
### Personality Traits
- **Hardworking**: Demonstrates a strong work ethic, willingness to learn, and the ability to manage tasks efficiently.
- **Resilient**: Possesses the ability to remain calm under pressure, adapt to changing situations, and bounce back from setbacks.
### Soft Skills
- **People Management**: Strong interpersonal skills with an ability to connect with diverse customer personalities and manage inquiries effectively.
- **Innovation**: A proactive mindset with the capacity to provide creative solutions to customer problems and contribute to team brainstorming sessions.
### Benefits
- **Profit Sharing**: Eligible for participation in the company's profit-sharing program, with incentives based on performance.
- **Company Transportation**: Access to company transportation for eligible employees to ensure safe and efficient commutes.
- **Relocation Allowance**: Assistance available for candidates required to relocate to Cebu, Central Visayas.
### Working Environment
Investagrams fosters a culture that embraces creativity, innovation, and fresh ideas. Our dynamic work environment encourages employees to bring their unique perspectives and inventive solutions to the table, making a meaningful contribution to the team and the overall mission of the company.
### Application Deadline
Interested candidates may submit their applications until **September 28, 2024**. We encourage applicants to apply early to secure their consideration for this position.
### Equal Opportunity Statement
Investagrams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are passionate about customer service and excited to work in a creative environment, we invite you to apply and become a part of the Investagrams team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
