Responsibilities:
- Engage with customers through web chat to provide support and assistance in real-time.- Manage multiple web chat conversations simultaneously while ensuring prompt responses and resolution of customer inquiries.- Utilize analytical skills to identify customer needs and provide appropriate solutions.- Make quick and effective decisions to address customer issues and escalate as needed.- Collaborate with other team members to ensure consistency in responses and uphold company standards.- Maintain accurate records of customer interactions and follow up on any unresolved issues.- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.- Provide feedback on common customer issues to help improve processes and services.- Adhere to company guidelines and protocols for customer communication.
Requirements:
- Bachelor's degree in a related field or equivalent experience.- 3+ years of experience in customer service or a related field.- Strong written communication skills with a focus on grammar and spelling.- Ability to multitask and prioritize effectively in a fast-paced environment.- Resilient and adaptable with the ability to handle challenging customer interactions.- Strong analytical skills to identify patterns and trends in customer inquiries.- Excellent decision-making skills to provide quick and effective solutions.- Proficiency in using web chat platforms and customer service software.- Ability to work independently and as part of a team.
Benefits:
- Company-provided equipment for remote work.- Paid Time Off (PTO) for part-time employees.- Free accommodation for overnight stays if required.
Equal Opportunity Statement:1Export is an equal opportunity employer and is committed to promoting equality and fairness for all employees. We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We encourage individuals of all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
