Job Description:
Saphron is seeking a talented and experienced Web Chat Manager to join our team in Cebu, Central Visayas, PH. As a Mid-to-Senior Level professional with at least 7 years of experience in web chat management, you will be responsible for overseeing and optimizing our web chat platform to enhance customer experience and drive business growth.
Responsibilities:
- Develop and implement strategies to improve web chat performance and efficiency
- Monitor and analyze web chat metrics to identify trends and opportunities for improvement
- Train and mentor web chat agents to ensure high-quality customer interactions
- Collaborate with cross-functional teams to integrate web chat into overall customer service strategy
- Stay up-to-date on industry trends and best practices in web chat management
- Handle escalated customer issues and provide timely resolution
- Manage vendor relationships and contracts related to web chat technology
- Continuously optimize web chat processes to increase customer satisfaction and retention
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field
- Proven experience in web chat management, preferably in a fast-paced environment
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a dynamic work environment
- Adaptable and dedicated with a passion for delivering exceptional customer service
- Proficient in negotiation and people management
- Excellent analytical and problem-solving skills
- Experience with web chat platforms and CRM systems
- Ability to work independently and as part of a team
Benefits:
- Travel opportunities
- Disability insurance
- Life insurance
Working Environment:
At Saphron, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Web Chat Manager, you will have the opportunity to work in a collaborative and supportive environment where your ideas are valued and your contributions make a real impact.
Deadline to Apply:
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Equal Opportunity Statement:
Saphron is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
