**Job Title:** Web Chat Associate
**Company:** AQWIRE
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4+ years
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### Job Description
AQWIRE is seeking a motivated and detail-oriented **Web Chat Associate** to join our dynamic team. As a part-time Web Chat Associate, you will be responsible for managing online customer interactions via chat platforms, with a keen focus on exceeding customer expectations and delivering a delightful experience. Your role will include providing timely and accurate information, resolving customer inquiries efficiently, and building lasting relationships with our clients.
### Key Responsibilities
- **Customer Interaction:** Handle incoming web chat queries from customers in a professional, friendly, and timely manner. Strive for first-contact resolution where possible.
- **Product Knowledge:** Acquire and maintain a comprehensive understanding of AQWIRE's products and services to effectively assist customers and provide tailored recommendations.
- **Issue Resolution:** Identify customer issues and provide effective solutions. Escalate complex inquiries to the appropriate senior staff or departments when necessary.
- **Sales Support:** Utilize persuasion skills to encourage additional services or products that meet customer needs. Assist in converting inquiries into sales through effective communication.
- **Feedback Collection:** Proactively gather customer feedback and provide insights to improve products, services, and overall customer experience.
- **Documentation:** Maintain accurate records of customer interactions, transactions, comments, and complaints. Log details in the CRM system as required.
- **Team Collaboration:** Work closely with other team members to ensure a consistent and high-quality service delivery.
- **Block Time Management:** Efficiently manage your time to handle multiple chats simultaneously without compromising the quality of service.
- **Continuous Improvement:** Stay updated on industry trends and best practices to bring innovative ideas and improvements to the customer service process.
### Qualifications
- **Education:** Bachelor's degree preferred, but not required. Equivalent work experience in a relevant field may be considered.
- **Experience:** A minimum of 4 years experience in customer service or related roles, preferably with a focus on web chat or live chat support.
- **Technical Skills:** Proficiency in using chat software and CRM systems. Ability to learn new tools quickly.
- **Communication Skills:** Excellent verbal and written communication skills in English. Ability to communicate effectively and empathetically with customers.
- **Soft Skills:** Strong persuasion and negotiation abilities. Demonstrated ability to maintain composure in challenging situations.
### Personality Traits
- **Independent:** Self-motivated and able to work autonomously while meeting deadlines.
- **Driven:** Passionate about delivering exceptional customer service and achieving individual and team goals.
### Benefits
- Free food while at work.
- Paid Time Off (PTO) to promote a healthy work-life balance.
- Travel opportunities to support personal and professional growth.
### Working Environment
At AQWIRE, we prioritize a working environment that focuses on exceeding customer expectations and delivering delight. We believe in fostering a culture where associates feel empowered to take ownership of their roles and contribute positively to our team's success.
### Application Process
Interested candidates are invited to submit their applications by **September 21, 2024**. Please include a resume and a cover letter detailing your relevant experience and why you would be a great fit for the team.
### Equal Opportunity Statement
AQWIRE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and join us in delivering exceptional service to our customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
