**Job Title:** Web Chat Assistant - Work from Home
**Company:** Universal Robina Corporation
**Location:** Davao City, Davao, PH
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 2
### Job Description:
Universal Robina Corporation is seeking a passionate and adaptable Web Chat Assistant to join our dynamic team. As a part-time remote employee, you will play a crucial role in providing exceptional customer service through our web chat platform, ensuring customer inquiries are handled efficiently and effectively. We're looking for individuals who are ready to thrive in an environment that embraces change and seeks to innovate.
### Key Responsibilities:
- **Customer Engagement:** Interact with customers via web chat, providing timely and accurate responses to inquiries and resolving issues to maintain high levels of customer satisfaction.
- **Problem Solving:** Utilize strong analytical skills to assess customer needs, troubleshoot issues, and provide relevant solutions or information.
- **Information Management:** Accurately document customer interactions and feedback in our systems to ensure a comprehensive understanding of user experiences and trends.
- **Collaboration:** Work closely with the customer service and sales teams to relay important customer insights and contribute to ongoing process improvements.
- **Quality Assurance:** Adhere to departmental standards regarding customer service quality, response times, and resolution rates while maintaining a professional demeanor.
- **Continuous Improvement:** Participate in training sessions and workshops, staying updated on product knowledge and industry best practices to enhance service delivery.
- **Adaptability:** Be receptive to feedback and adapt to changes in products, services, or customer expectations, fostering a proactive approach to personal and professional growth.
- **Reporting:** Generate and submit daily reports on customer interactions and issues encountered, providing management with insights for decision-making and process adaptation.
### Requirements:
- **Education:** Bachelor's degree or equivalent experience preferred.
- **Experience:** At least 2 years of experience in customer service roles, preferably within a web chat or online support context.
- **Technical Proficiency:** Experience with chat support software and customer relationship management (CRM) tools. Strong computer skills and familiarity with standard office applications are required.
- **Personality Traits:**
- **Adaptable:** Ability to adjust to various customer personalities and changing work conditions smoothly.
- **Passionate:** A genuine enthusiasm for helping customers and contributing to a positive company culture.
### Soft Skills:
- **Analytical Skills:** Ability to analyze customer situations quickly and come up with creative solutions.
- **Critical Thinking:** Strong reasoning skills to evaluate complex situations and provide timely assistance.
### Benefits:
- **Travel & Spending Expenses:** Eligible for reimbursement for travel-related expenses incurred while conducting company business.
- **Parental Leave:** Competitive parental leave policies to support work-life balance.
- **Paid Sick Leave:** Comprehensive sick leave to ensure employee wellbeing.
### Working Environment:
At Universal Robina Corporation, we foster a culture that embraces change and encourages resilience. You will have the opportunity to thrive in a remote work environment that supports personal growth, teamwork, and innovation.
### Application Process:
Interested candidates are invited to submit their applications by October 22, 2024. Please include a resume and a brief cover letter outlining your relevant experience and what qualifies you for this role.
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**Equal Opportunity Statement:**
Universal Robina Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified individuals to apply, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.