**Job Title:** Web Chat Assistant - Remote Work
**Company:** Avion School
**Location:** Taguig, NCR, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
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### Job Description
Avion School is seeking a dedicated and proactive Web Chat Assistant to join our dynamic team. In this remote part-time position, you will play a crucial role in enhancing our customer engagement through prompt and effective web chat communication. We are looking for individuals who are resilient and motivated, equipped with a strong sense of emotional intelligence and exemplary time management skills.
### Key Responsibilities
- **Customer Engagement:** Respond to incoming web chat inquiries from prospective and current students, ensuring an excellent customer service experience.
- **Information Dissemination:** Provide accurate and timely information regarding courses, enrollment processes, and other company offerings to assist customers in making informed decisions.
- **Issue Resolution:** Identify and resolve customer issues or concerns promptly, maintaining a high standard of professionalism and empathy.
- **Data Entry and Management:** Accurately log chat inquiries and responses into our Customer Relationship Management (CRM) system, maintaining up-to-date records for follow-up and reporting purposes.
- **Feedback Collection:** Gather and summarize customer feedback on school services and user experience, communicating insights to management for potential improvements.
- **Team Collaboration:** Work closely with marketing and admissions teams to align communication strategies and ensure consistent messaging across all platforms.
- **Quality Assurance:** Maintain a high level of quality in communication by adhering to established company guidelines and improving personal chat techniques based on customer interactions.
- **Training Participation:** Attend regular training sessions and team meetings to update skills and stay informed about new programs, policies, or changes in company procedures.
### Requirements
- **Experience:**
- Minimum of 4 years of experience in customer service roles, preferably in a remote setting.
- Prior experience in web chat support or similar functions is highly desirable.
- **Education:**
- Associate degree or equivalent experience in a relevant field.
- **Personality Traits:**
- Resilient: Ability to cope with stress and continue providing a positive experience even in challenging situations.
- Motivated: Self-starter who takes the initiative and demonstrates enthusiasm for assisting customers.
- **Soft Skills:**
- Strong time management skills: Capable of managing multiple inquiries efficiently while maintaining high-quality responses.
- Exceptional emotional intelligence: Able to empathize with customer experiences and foster a supportive interaction.
- **Technical Skills:**
- Proficient in using web chat tools and CRM systems.
- Familiarity with digital communication platforms and online collaboration tools.
- **Language Proficiency:**
- Fluent in English, both written and spoken. Additional language skills are a plus.
### Benefits
- **Remote Work Flexibility:** Enjoy the benefits of working from home with flexible scheduling options to fit your lifestyle.
- **Company Equipment:** Avion School provides necessary tools and equipment for you to perform your job efficiently from a remote environment.
- **Employee Discounts:** Take advantage of exclusive discounts on courses and programs offered by the school.
### Working Environment
At Avion School, we foster an entrepreneurial spirit among our employees. We encourage innovative thinking, proactive problem-solving, and taking ownership of one's responsibilities while supporting each other to achieve common goals.
### Application Deadline
Please submit your application by **September 19, 2024**.
### Equal Opportunity Statement
Avion School is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals regardless of race, nationality, gender, disability, age, sexual orientation, or any other status.
If you are ready to make a positive impact and help shape the future of our students while growing in a rewarding environment, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
