The Warehouse Operations Manager is in charge of the end to end performance of a Growsari warehouse. Warehouse operations involve the following: order fulfillment (pick and pack) and logistics. A warehouse serves an area covering thousands of customers and transacting tens of millions of Peso a month. The Warehouse Operations Manager handles a team of 2 Supervisors, 5 Team Leads and dozens of staff to run the warehouse as an efficient unit with industry leading performance metrics. The Warehouse Operations Manager temporarily reports to the Operations Excellence Manager.
Fulfillment Operations
Ensure pick and pack operations follow SOP and meet KPIs for their operations including packing accuracy, out of stock levels and volume handled
Escalate out of stock and other inventory issues in a timely manner to reduce loss of business
Recommend further process improvements that can be done in the Fulfillment Operations
Dispatch Operations
Ensure dispatch and delivery team follows all SOPs for dispatch, returns, collections and cancellations
Ensure timely and complete returns processing by resolving all variances between expected and actual returns amount
Inventory Operations
Oversee the entire inventory process and ensuring accurate tracking and monitoring of reports
People Management
Evaluation of all direct hires
Impose sanctions / disciplinary action for any violations committed
Recommends / initiate plan of action to control or reduce attrition rate
Admin / Reportorial Requirements
Sales analysis and operations analysis based on business review requirements
Prepare administrative reports such as but not limited to Billing Statements, Request for Payment, Cash Advances, and Purchase Requests
Recommends cost-cutting measures to make the hub more profitable
Requirements:
Bachelor's Degree in any field, but preferable Industrial Engineering
Must have at least 3 years of operations management experience, with 2 years managerial experience
Knowledgeable in using Microsoft Office, especially Excel, and Google Drive products
Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management
Salary : Php. 30,000/month plus Incentives