Vp-Bpo Banking Ops (750K Monthly)

Role Title: Vice President - Operations

Industry: BPO (BFSI account)

You will provide leadership and actively own the operations-- Banking account

Key Responsibilities: Own end-to-end client Service Delivery for contact center work involving voice , chat, emails operations. P&L management Drive & manage new/existing relationships with a set of valuable clients. Work closely with clients, and process owners, and the internal operations Develop and implement improvement plans to close performance gaps. Lead knowledge design, implementation & support for the complex domain. Key Qualifications: Prior Experience in banking domain/ industry Experience of leading large spans - 700-1000k FTEs Outstanding negotiation, interpersonal, verbal and written communication skills Measurable experience in leading and growing profitable satisfied accounts and/or significant account management experience. Demonstrate solid understanding of lean six sigma framework to drive continuous performance improvement. Subject matter authority banking integrations Job Type: Full-time

Pay: Php500,000.00 - Php750,000.00 per month

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