Act as software detectives, providing dynamic support by identifying and solving issues within multiple components of critical business systems.
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About the Opportunity:
NeksJob is partnering with one of our top clients, a global leader in technology and business services, to find an Application Support Engineer.
In this role, you'll be responsible for supporting and maintaining critical business systems, ensuring smooth application operations, and collaborating with cross-functional teams to resolve technical challenges.
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The Work:
As an Application Support Engineer, you'll troubleshoot and maintain applications, perform system upgrades, and collaborate with multiple stakeholders.
Your expertise will help ensure the stability and performance of complex business systems.
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Roles & Responsibilities:
- Act as a Subject Matter Expert (SME), collaborating with teams to ensure optimal performance.
- Take ownership of critical team decisions and contribute to overall strategy.
- Engage with multiple stakeholders to deliver solutions across different departments.
- Troubleshoot and resolve complex software and system issues across critical business components.
- Ensure the smooth operation of applications, with a focus on system performance and availability.
- Provide technical support and mentorship to end-users and other support teams.
- Regularly perform system upgrades, patches, and preventive maintenance to optimize performance.
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What You'll Need:
- Required Skill: Proficiency in VMware Virtualization Administration.
- Must-Have Skill: Proficiency in Microsoft Windows Server Administration
- Strong understanding of application support principles and best practices.
- Experience troubleshooting and resolving system and application issue.
- Knowledge of system maintenance, upgrades, and optimization best practices.
- Familiarity with ITIL frameworks and incident management processes.
- Excellent problem-solving, communication, and teamwork skills.
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Additional Information:
- A minimum 3 years of experience in VMware Virtualization Administration.
- The role is based in Manila.
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What We Offer:
- A chance to work with a highly collaborative and supportive global team.
- Exposure to innovative projects and cutting-edge technologies.
- Access to training programs and professional development opportunities to boost your skills and certifications.