Job Description Job Summary: We are seeking a friendly and professional Virtual Receptionist to join our team. The ideal candidate will be responsible for managing incoming calls, handling customer inquiries, and providing exceptional support to our clients. This role requires excellent communication skills, a customer-centric attitude, and the ability to work independently in a remote environment. Answer and manage incoming calls in a professional and courteous manner.Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues promptly.Schedule appointments, meetings, and calls for clients and team members.Maintain and update customer records in the CRM system.Assist with administrative tasks such as data entry, document management, and report generation.Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.Collaborate with team members to ensure seamless customer service and efficient operations.Monitor and manage social media channels, responding to customer inquiries and comments.Stay updated on company products, services, and policies to provide accurate information to customers.Perform other duties as assigned to support the overall operations of the company.RequirementsRequirements/Skills Needed: High school diploma or equivalent; additional qualifications in customer service or administration are a plus.Proven experience as a receptionist, customer service representative, or in a similar role.Excellent verbal and written communication skills.Strong interpersonal skills with the ability to build rapport with customers and team members.Proficient in using CRM software, Microsoft Office Suite, and other relevant tools.Ability to multitask, prioritize, and manage time effectively.Strong problem-solving skills and attention to detail.Ability to work independently and remotely with minimal supervision.Reliable internet connection and a quiet work environment for handling calls and customer interactions. Additional Job Details: Set-up and Location: Office-based (Ortigas, Alabang, Pampanga, or Cebu)/Remote Work Schedule: 9:00 AM to 6:00 PM (QLD) | 7:00 AM to 4:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails. Requirements
Requirements/Skills Needed: High school diploma or equivalent; additional qualifications in customer service or administration are a plus. Proven experience as a receptionist, customer service representative, or in a similar role. Excellent verbal and written communication skills. Strong interpersonal skills with the ability to build rapport with customers and team members. Proficient in using CRM software, Microsoft Office Suite, and other relevant tools. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and attention to detail. Ability to work independently and remotely with minimal supervision. Reliable internet connection and a quiet work environment for handling calls and customer interactions. Additional Job Details: Set-up and Location: Office-based (Ortigas, Alabang, Pampanga, or Cebu)/Remote Work Schedule: 9:00 AM to 6:00 PM (QLD) | 7:00 AM to 4:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.
