Virtual Assistant (Healthcare Account)

The Medical Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, dealing with correspondences.

Pre-exam verification of insurance eligibility, benefits and coverage
Securing treatment authorization
Submitting claims, responding to claim denials, and resolving EOB issues
identifying and finding solutions for common billing issues
Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
Processing mail by posting it to the EHR and overseeing the appropriate follow-up
What we are looking for:

Graduate of Medical Allied Course (Nursing, MedTech, PT, OT, ND, Psychology, etc.)
Experience in a customer service field in the BPO industry
Has basic computer knowledge
Willing to work US hours-graveyard shift
Excellent communication skills
Analytical, organized, and systematic
Process oriented and follow strict timelines
Able to work with very minimal supervision
Must be a good team player
Must be willing to work on-site (McKinley West, Taguig)