Virtual Assistant For Academic Admissions

**RESPONSIBILITIES**:

- Research the school's website and provide continual feedback for areas of the website that are confusing, inconsistent, or incorrect; as well as areas that are particularly effective digital resources.
- Monitor and respond to LiveChat conversations in real-time.
- Refine a central repository of FAQs.
- Plan, support, and participate in digital recruiting events (webinars, digital "Preview Day" events, digital college fairs, etc.)
- Other duties as assigned

**QUALIFICATIONS **AND EXPERIENCE**:

- At least 2 years sales or customer service experience required
- Excellent verbal and written communication skills
- Detail oriented and creative issue-resolution
- Data entry experience preferred
- Able to quickly learn and use new software programs, and be comfortable interacting with multiple technology tools
- Ability to consistently perform routine administrative tasks with mínimal supervision
- Strong interpersonal skills and must appreciate and look forward to interacting with a diverse range of individuals
- Communicate effectively, both orally and in writing
- Meet and exceed customer service standards and procedures
- Time management principles and practices
- Available institutional resources and programs
- Understand admissions standards, policies, procedures, and student forms
- Processes and regulations in the admissions and matriculation process
- The person for this role must be willing to work Monday to Friday, full time graveyard shift
- This person will also work onsite in a permanent office address located in Bonifacio Global City, Taguig City

**Salary**: Php30,000.00 - Php35,000.00 per month

Schedule:

- 8 hour shift
- Night shift

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)