At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
The Payment Operations Lead is responsible for leading areas of Payment Operations and expected to identify and drive strategies that would lead to optimization of operations leading to operational efficiency, automation and building the future Payment Operations.
We're currently looking for a high caliber professional to join our team as Sr. Vice President, Payment Operations Lead- Hybrid based in Manila, Philippines. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.
The Payment Operations Lead is expected to work closely with the Payment Operations Head to deliver key initiatives, address industry requirements, represent the Bank in external and internal forums that may involve regulators, cluster and global leads.
Key aspects of the role would include ensuring transactions are processed accurately and on time in coordination with the relevant processing team. The processing supports the following products under Payment Operations: Fund Transfer, FX, Paylink, Time Deposit, Check Clearing, Branch Teller processing, PDDTS Settlement and Collection Services.
The overall objective is to manage the daily operations and adherence to all relevant policies and ensure commitments to clients are delivered accurately and timely. An important aspect of the role is to ensure key risk areas of the Operations are reviewed and addressed properly.
In this role, you are expected to: Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations.Identify and drive solutions to optimize operations and drive initiatives and strategies to ensure alignment with the Cluster Operations leads.Manage staff resource allocation while assisting with the development and oversight of the budget.Resolve complex and highly variable issues with significant departmental impact.Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations, and other personnel actions.Ensure essential procedures are followed and contribute to defining workflow standards.Contribute to the objectives of the entire Services function specifically Payment Operations.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.Represent Payment Operations in key industry forums for the Bank.As a successful candidate, you'd ideally have the following skills and exposure: 6-10 years of experience in a related senior-level role with experience in trade/cash operations and management.Proven experience in creating and implementing processes that result in improved business performance.Effective verbal and written communication and analytical skills.Bachelor's/University degree.This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today.
Job Family Group: Operations - Transaction Services
Job Family:Cash Management
Time Type:Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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