A SNAPSHOT OF YOUR ROLE The Vice President, People & Culture – Philippines is a strategic and hands-on role across the Human Resources department, & Delivery ensuring world-class value add function, with a focus on strategy development, execution, and global alignment. As the HR Leader, you are expected to provide the organization's senior managers with insightful analytical information, trends and recommendations on (a) country labor and privacy laws, (b) departmental process and policies, (c) workplace standards, and (d) employee relations activities.
In your role, you set forth as model example ensuring Acquire BPO's Values based culture is consistent throughout the organization and is measured through performance management. Your role leads in the oversight for the integrity and respectful workplace rules and policies without compromise and serves as head of investigation body. In addition, this role engages with various stakeholders to align processes related to labor rules and policy violations, due process and related off-boarding requirements. At all times, the HR team will ensure compliance with federal and local laws and industry Privacy Law regulation along with a strong understanding of compliance in a SOCII, PCI certified business.
As Vice President, People & Culture – Philippines, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
Your role also includes, but is not limited to the following:
Strategic HR Management Global Policies and Best Practices Talent Acquisition Labor & HR Compliance Management Workday Implementation Employee Engagement Succession Planning Reporting Values Champion A BIT ABOUT YOU 8+ years direct BPO/ call center industry experience, preferably comprised of 3+ years leading Human Resources and at least 5+ years' experience at a senior level, HR leadership Preferably, experience working in a multinational, matrix organization. Ability to balance local Philippines operational requirements with the company's global scaling objectives. Strong mentorship to coach, develop effective department leaders and Operations leaders and teams on relevant HR matters and topics Results oriented and a can-do attitude with ability to manage change and multi-task while creating a positive environment Demonstrate ability to lead labor cases and disputes Experience as the primary contact with labor counsel and outside government agencies Experience in budgeting and financial planning Experience using Workday HCM enterprise software or similar ERP systems MEASUREMENT OF SUCCESS Employee satisfaction metrics Employee retention metrics Client satisfaction metrics Positive feedback from Operations stakeholders Compliance level of company policies Effectiveness and efficiency in servicing the business needs by leveraging on people, process, technology and data Effectiveness in consulting with management on strategic planning and alignment of tactics against organization's vision, mission and culture Demonstration of positive attitude and spirit of passion in the role Other metrics as directed by the Country Manager WHAT WE VALUE We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Collaboration: Brilliant jerks can be brilliant elsewhere. Impact: Do, get it done, create impact. Passion: Be positive, bring passion and energy. Transparency: A transparent team can help each with other. #J-18808-Ljbffr
