Vice President for Tech Delivery (Software)The VP for Delivery is responsible for ensuring that the group – a particular segment of Tech's Business Unit is meeting goals that contribute to the overall success of a company. Ensures that operations run smoothly and that people are productive. Designs policies, oversees customer service and implements technology solutions. Leads and is accountable for managing the group's financials (PnL) and delivering the vision for the company on identifying the best methodologies, tools, and organizational model for Tech services. Leads with an analytical and strategic mind and has a broad knowledge of the business.
DUTIES AND RESPONSIBILITIES: Formulates business strategy with others in the executive team.Establish and align the group's direction to the company's technical vision and lead all aspects of the group's development.Manages contracts and relations with customers, vendors, partners, and other stakeholders.Leads collaboration with the other business units to find the balance between user needs and business goals.Aligns and oversees the implementation of technology solutions throughout the organization.Builds strategic partnerships with clients and key stakeholders to establish a strong foothold in their core business thereby gaining access to business growth.Builds a strong solution and technical delivery team; works with product teams to plan & manage capacity and utilization to effectively support a large suite of solutions for clients with diverse industry.Oversee expenses and budgeting to help the organization optimize costs and benefits. Manage start-up costs and finances of the business unit through efficient financial management.Develops processes, procedures, policies, SLAs, and KPIs aligned to the different business units' needs. Reviews SLAs across all engagements.Create a harmonious working environment, train, and mentor staff, and motivate all team members to perform efficiently.Continuously innovate and refine processes & tools to maximize the effectiveness and efficiency of the team.Ensures delivery processes are optimized, continually improved, and consistent across the team.Provides effective leadership to the management team, retains talent to achieve strategic goals, and provide regular feedback on performance and competencies.Proactively identify new and emerging technology solutions to support business excellence.Incorporates existing enterprise technology standards, security, and capabilities into solutions as applicable.Explore and analyze market trends and identify new opportunities in the assigned region.Mentors and motivate teams to achieve productivity and engagement.Designs policies that align with the overall strategy.Implements efficient processes and standards.JOB SPECIFICATIONS: Education: At least graduate with a Bachelor's or Master's Degree in IT, Computer Science, Engineering, or any related course.
Related Work Experience:
– At least 10+ years of experience managing/leading teams, including managing leaders in the IT industry.
– At least 8+ years of experience leading and delivering large, complex custom development projects and managed services delivery agreements (contract obligations), including oversight of strategy/technical roadmap, financials/budget, contract deliverables, relationships, and vendor management.
– At least 5+ years of experience driving innovations/initiatives from ideation and strategy development to design and execution.
– Proven end-to-end technical/functional product life-cycle management for applications and platforms.
– Proven experience as Head of IT Operations and IT Service Delivery.
– Strong experience in implementing IT systems.
– At least 5 years of experience in Software Development.
– A solutions architecture background is a plus.
– Demonstrated success in driving growth and full ownership of PnL.
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