Embark on a rewarding career journey as a Vice President for Chase Travel Identity and Access Management Operations. In this role, you will lead an established Identity & Access Management (IAM) Operations team that operates 24x5 and is responsible for user access management in systems such as Active Directory, O365, and Entra (Azure) AD, along with various applications. The IAM Operations team also assists with other IAM-related tasks and projects, including user access certifications and other initiatives.
As a Vice President for Identity and Access Management Operations in Chase Travel (CTJ), your oversight will help ensure the team's work is completed within SLA's and the team is adhering to the steps documented in our associated job aids. You will focus on maintaining a high-quality delivery of service and alignment with the firm's control objectives. Your team is expected to identify opportunities for improvement, propose recommendations, and deliver solutions (engaging assistance as needed, from within the IAM team and externally).
Job Responsibilities: Monitor the team's ticket queue to ensure tickets are assigned and completed within Service Level Agreement (SLA) and expedite any requests which may otherwise breach and escalate any situations where a breach seems likely. Perform quality reviews of the team's work to ensure quality, completeness, and accuracy of the work done. Create and maintain detailed job aids for all routine tasks supported by the team and implement an annual review process for all team documentation. Create and maintain dashboards to monitor the team's Key Performance Indicators (KPIs). Collaborate effectively with members of the broader IAM team, other technical teams, and the business community Maintain the team's rotating shift schedule and weekend coverage schedule Identify opportunities proactively to improve processes or streamline work, present recommendations, and deliver solutions Required qualifications, capabilities, and skills: Bachelor's degree or relevant work experience in financial services, healthcare, or other regulated industry. Must have at least 5 years of experience in Identity & Access Management, including hands-on user administration Must have at least 2 years of people management experience Excellent knowledge of IAM terminology and best practices Strong knowledge of user and group administration in Active Directory, Azure/Entra AD, O365, and various other applications Experience with ServiceNow, including reports/dashboards Excellent written and verbal communication skills in English Good working knowledge of Excel, including use of formulas Ability to identify opportunities for process improvement or cleanup work, and implement fixes.
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