Veterinary Claims Assessor

As a Veterinary Claims Assessor, you shall process claims from customers of our brand partners in anaccurate, efficient and professional manner. Furthermore, the role means you have the following responsibilities and accountabilities: Attaching the claim documents to proper policy Lodging the invoice details accurately Taking ownership of the claim for assessing under ready for assessment status Assessing of claims which includes: o Reviewing all pertinent documents including but not limited to the vet history as well as previous claims o Analysing relevant information to come up with the correct diagnosis o Identifying applicable treatments and/or procedures to the condition being claimed for o Verifying system-calculated benefits to ensure accurate payout to customers o Authorising claim within your designated authority limit o Composing notes on not admitted claims, including treatments and/or procedures not covered Processing Initial Status and Ready for Assessment claims in your respective assessing queue Exercising due diligence in requiring additional documents from customers Classifying express post transactions to its proper category and processing such cases accordingly Classifying histories and invoices tasks to its proper category and processing such cases accordingly Completing the claim process within an agreed turnaround time Essential: Graduate of Doctor of Veterinary Medicine, Veterinary Technology and related courses Licensed Veterinarian Experience in the Financial Services or Insurance Services environment is desirable Knowledgeable with small animal medicine (dogs and cats) With good communication skills Must be knowledgeable in basic computer application Willing to work in QC (hybrid work set up)