About Passport: Our goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.
Hundreds of the world's top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, Seed.com , and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.
Responsibilities Monitor flights and shipment schedules and statuses during evening EST hours Track real-time updates, including delays, and flight cancellations using internal tracking systems as well as external carriers' tracking portals Proactively identify potential shipment delays and operational issues Communicate promptly with internal teams any identified operational issues, shipments, and flight delays Maintain accurate records of flights and shipments activities including tracking numbers, delivery confirmation, and incident reports Interacting with vendor and carrier inquiries Review and submit required documentation to our delivery partners Investigation of parcels and vendor concerns through multiple avenues Ability to work through a daily task list, and monitor emails daily to update different types of data throughout the day Quickly learn how different systems work and how to effectively use them Communicates effectively with Operations team members and leads Run reports and troubleshoot issues as needed Enter key performance indicator data accurately and on time for multiple vendors Review data for deficiencies or errors, correct any incorrect information Provide feedback and find pain points in the process, gather information for internal systems, and work on projects as needed You will be expected to work on a fixed schedule and be responsive during your set hours You will be expected to work on a fixed schedule from 6 AM - 2 PM Philippines time, Tue - Sat. You have many of the following: Proficient English written and verbal skills Familiarity with relevant software tools such as Zendesk, ERP systems, logistics software, or CRM tools is a plus Excellent Microsoft Excel skills Proven experience in monitoring operations, preferably in logistics or transportation Understanding of international shipping regulations, customs procedures, or international logistics considerations Excellent time management skills and a demonstrated ability to meet deadlines and manage time effectively in a fast-paced environment Strong attention to detail and ability to manage multiple tasks efficiently Strong analytical skills, and the ability to analyze data and trends to identify potential issues or areas for improvement in vendor operations Excellent problem-solving skills and a capability to independently troubleshoot issues that arise during monitoring and tracking processes Process-oriented and able to understand how different pieces of information connect Self-starter with an eye for process improvement Excellent communication and presentation skills, both verbal and written Ability to multitask, prioritize and manage time effectively Self-motivated, positive attitude, Team player Able to quickly understand and implement process changes What you'll get... - Competitive cash and equity packages
- Travel & Expenses funds for company events
- 100% remote work environment #LI-Remote
- Paid Time Off
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip 'n paints!
- Quarterly team (virtual) gatherings and annual team offsites
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- Teammates around the world in 8 different time zones!
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