Usrn Manager Active Usrn License Experience Managing Bpo

USRN Manager

Primary Responsibilities
• Sets team direction, resolves problems and provides guidance to members of own team
• May oversee work activities of other supervisors
• Adapts departmental plans and priorities to address business and operational challenges
• Influences or provides input to forecasting and planning activities
• Product, service or process decisions are most likely to impact multiple groups of employees and/or customers (internal or external)
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Key Responsibilities:
• Responsibility of Direct reports: Telephone counsellors team split across IRE/UK
• Responsibility for the line management of the TC's in UK / IRE and all related functions.
• Support and guidance for clinical operational focus to the Senior Telephone counsellors.
• Supporting the oversight of the day-to-day clinical operations of the service (Telephone counsellors/ STC/ relevant support to SR's) supporting clinical alignment within operations.