Implementation Specialist for Awesome CX By Transcom- Davao City Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be an Implementation Specialist for our Awesome CX by Transcom Davao site.
Join our Awesome CX by Transcom Family as an Implementation Specialist Specific duties include but are not limited to the following tasks: Manage the collection and review of new client paperwork for proper format and completion to ensure the integrity of the intake process is upheld. Identify possible errors in new client paperwork, effectively communicate and/or escalate to the appropriate team members (i.e., Clients, Implementation and/or Tax partners) to resolve as needed. Conduct/compose launch calls/emails setting proper client expectations. Perform comprehensive analysis ensuring completion and accuracy of submitted new client data. Utilize payroll knowledge to streamline client experience and ensure compliance with payroll best practices, Tax (Federal, State, Local), FLSA, and ACA laws. Schedule and confirm follow-up calls, client training, the first process, and check dates. Enter new client information in the system according to documented procedures. Collect, enter, and balance previous year-to-date payroll and employee information. Setup all value-add services such as Direct Deposit, Tax Service, PTO, ESS, etc. Support client training on software ensuring comprehension of applicable features, as needed. Offer client support for first few payrolls ensuring client comfort level with the process. Oversee transition to client service which includes hand-off email/call with client and CSR. Collaborate and support teammates maintaining a positive work relationship. Participate in special projects and department initiatives as requested. Maintain strict confidentiality of sensitive client data. Attend annual Implementation bootcamp in person. Perform other duties, as assigned. What we are looking for: To be successful in this role you must…
Have at least 2 years of experience in payroll/HCM. Have at least 1 year of experience in payroll implementation. Be able to handle multiple implementations at one time. Have average company size exposure: up to 50-250 people. Handle all aspects of implementation: Basic knowledge of PTO, GL, Wage Parity, Time and Attendance, custom reports, taxation, data extraction and manipulation, file uploads. Exhibit excellent attention to detail, time management, organization, and prioritization skills. Be proficient in Microsoft Office Suite (Specifically Outlook, Word, Excel). Possess excellent project management skills. Have a strong sense of ownership and results orientation. Be a strategic thinker with the ability to understand and communicate client requirements and find corresponding solutions. Demonstrate troubleshooting and problem-solving experience. Handle escalations with minimal to no supervision. Manage simultaneous projects with 3rd party vendors. Experience with HealthCare Industry and Unions is a plus, but not required. FPC/CPP or SHRM Certification is a plus, but not required. Job Type: Full-time
Pay: Php25,000.00 - Php28,000.00 per month
Schedule: 8 hour shift Night shift Supplemental Pay: 13th month salary
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