**We are looking for a highly motivated, customer-obsessed professional to join Unify as a _Student Success Specialist_.
**
As a Student Success Specialist at Unify, you will work closely with the CEO & Chief of Product & Experience - but you will also be part of a team of Student Success managers & juniors that you will work with and lead as well as other functions within our organization, including marketing and university success, as well as external partners (Agents & Educational Consultants).
**What you'll do**:
- Create intimate connections with students by going above and beyond to provide best in class support
- Own customer issues efficiently and effectively, from start to finish, utilizing empathy and creative problem-solving skills
- Become a champion of our university partners, working closely with the University Success function to make sure you showcase our partners' programs effectively to our students
- Analyze insights from students' feedback to help develop strategic improvement recommendations internally across product, marketing, and customer experience
- Think creatively about how to optimize each customer's experience - constantly experimenting and exploring new ways to do it better
**Who you are**:
- Passionate about education and fluent in English (other languages are a Plus)
- An excellent writer and communicator with a keen eye for detail and grammar
- A team player and comfortable with an ever-changing startup environment
- An enthusiastic and positive person with a can-do mentality — you consider no task too small
- A fast learner and eager to tackle new challenges every day
- Patient and understanding with customers, and confident resolving issues on the spot
- Preferably, you will have experience working in international admissions at university or in an educational consultant/educational agent.
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
COVID-19 considerations:
In the interest of everyone's health and well-being, we ensure compliance to the health and safety protocols for our onsite employees.
Physical distancing, wearing of face mask, and 1 to 2 meter-distance between workstations are strictly implemented.
Application Question(s):
- Are you open to work onsite in Ortigas?
**Experience**:
- School Admin/ Registrar: 3 years (preferred)
- Do you have experience working in a University/ Academe: 3 years (preferred)