Urgent | Process Trainer | Manila

Shift: 9 am to 6PM EST
Qualifications:  Grad/Under GradMin 2-3 years of experience in MIS ReportingMin 2-3 years experience in training banking contact center team Responsibilities:  Responsible for Imparting Process & Pre-Process Training for banking operations like deposit, payments, wealth operations, commercial lendingDeveloping operations education materials, such as digital presentations, how-to manuals, and instructional videos.Preparing procedures and policies regarding techniques and appropriate agent conduct.Scheduling and conducting training sessions on various topics to prepare and support new employees.Training experienced employees on new or updated procedures to improve their performance.Observing the daily operations of employees and identifying any areas of improvement.Liaising with team leaders and managers to conduct on-the-job coaching.Measuring the effectiveness of training sessions and preparing individual or team progress reports.Creating and managing the training budget.Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.Familiarity with learning management systems prefered Excellent knowledge of back office and customer servicing techniques (email/chat/voice) and servicing best practices.