Staff Outsourcing Solutions is urgently looking for:
CUSTOMER SERVICE REPRESENTATIVES-VOICE for a new Healthcare (Insurance) Account
(onsite assignment, graveyard shift)
Qualifications: Preferably with at least 6 months of CSR (Healthcare Account-Insurance) experienceExcellent verbal and written English Communication SkillsAverage Typing Speed of 45-50 WPMExcellent and able to Multi-task on the following: Answering email inquiries, Able to do Inbound Calls, Able to do Outbound Calls for CallbacksFast learner & highly trainable with good analytical skillsTeam player and able to work with less supervisionKnowledge using Microsoft Excel FilesGood problem solver & has a Positive attitudeMust be willing to work graveyard shifts, weekends, and holidaysWell-organized, Responsible, and InitiativeIndependent with positive work ethic and passion to succeedWilling to start immediately Key Responsibilities: Manage incoming calls from policyholders regarding insurance claims, coverage, and benefits.Respond promptly to emails and inquiries through various communication channels, including chat, social media, and email.Collaborate with healthcare providers, insurance carriers, and other stakeholders to resolve complex claims and issues.Provide accurate and up-to-date information about insurance policies, benefits, and coverage to policyholders.Maintain a high level of customer satisfaction by resolving issues quickly and effectively.Ensure compliance with regulatory requirements and company policies related to insurance support services.Collaborate with other departments, such as claims processing and underwriting, to provide a seamless customer experience
Why apply with us?
Competitive salary and may be determined and is negotiable based on your qualificationsEquipped with the latest technologiesMonthly Incentive Rewards on successful orders and Attendance ProductivityOffers Full-time employment and Career GrowthEasily accessible from almost any part of the Metro Cebu area.One (1) Day Application Process OnlyService Incentive Leaves Upon RegularizationAttendance Productivity IncentivesAdditional Hazard Pay within Qualifying HoursStable Job with Salary AppraisalsHoliday and Night Differential Premium Pay RatesJob Promotion is highly possible... if YOU have the drive.HMO/Health InsuranceWork-Life BalanceFree Pre-hiring Medical Laboratories Overview:
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.
Location:
7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City
For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.
*Note: To be fair to all job seekers, we adopted a 'first come first serve' policy on our HR staff and recruitment administration. Please be advised that we may temporarily halt our recruitment process without further notice from the date of this advertisement
