Urgent | Oracle Pl/Sql Developer | Cebu

Job Summary GENERAL DESCRIPTION: This position is responsible for providing 1st and 2nd level support for customer agent support systems in order to fix customer transaction issues. Experience in call center support activities is required. Good SQL/PLSQL skills and knowledge of Oracle utilities are essential. SQL Loader and Unix skills are a definite plus.

Responsibilities: Provide 1st level support for Agent Support APP (Clarify/IVR/WEB/TAS) and other platforms that integrate with Clarify (RRP/BRM/RTR/POSA/MAX/PCRF). Fix Clarify issues reported by the Call Centers and also for APP when the customers or representatives are having any issues while making transactions. Support in-house Agent Support system on a daily basis. Provide proactive research and analysis on issues reported that may affect customer-facing applications, with good technical insight that helps the next level of support to pinpoint faster the root cause analysis/resolution. Prepare status reports and perform administrative tasks. Minimum Qualifications: Bachelor's Degree in Computer Science, MIS or related technical discipline or equivalent combination of education and experience. Average to good communication skills. At least 1 year of experience in Oracle SQL is required. At least 1 year of experience in Oracle PL/SQL is preferred. Knowledge of Java, SOA, and Web Services is preferred. Knowledge of a Unix-based operating system is desirable. Experience in writing SQL queries in an RDBMS environment. Working knowledge of Clarify systems and previous testing/QA experience in the telecommunications area.
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