Urgent

Your key responsibilities Resolve customer queries, ensure high standard of customer service is maintained. Learn new technology and products and understand the technology landscape Work productively whilst maintaining exceptional call/data quality standards Monitor their personal support tasks and work that come through via Zendesk Review open tickets assigned to them for updates from requester Respond to all updates from requesters within 24 hours Trouble shoot and resolve issues in line with agreed SLAs and individual knowledge Escalate tickets to vendor as appropriate Escalate tickets to other teams as appropriate Escalate tickets to other support staff as appropriate Ensure all tickets assigned are updated with description of current status Skills and attributes for success Experience in collaborating and working with cross-functional teams to plan, deliver and execute successfully. Should have good customer and technology-based support skills. Keep process, technical, operational and knowledge (of self) maintained / updated Should be excellent in communication (Verbal + Written)To qualify for the role, you must have 1- or 2-years customer support experience with technology applications or softwares Good knowledge of PC technologies e.g: Windows, MacOS, Office suite. Etc Excellent written and spoken English language skill Experience managing user access/product administration & customer management Experience tracking work pipeline and deliver as per defined SLA & commitments Excellent written and verbal communication with stakeholders across geographyIdeally, youll also have To think strategically/end-to-end with result-oriented mindset To build rapport within the firm and win the trust of the clients Technologies and Tools Software or Marketing technology products MS Office tools (Word, Excel, IE); web/production technologies such as HTML, XML, JavaScript, and CSS