Urgent

Work set-up: Hybrid - onsite once a week Schedule: Shifting Schedules mostly UK/US Hours Duties and Responsibilities: Leadership & Coaching: Provide guidance, coaching, and performance development to the CQC team to ensure they meet performance metrics and client expectations.Cross-Department Collaboration: Engage with interdisciplinary teams (e.g., Product, Engineering, Legal, Marketing) to ensure smooth communication and project execution.Operational Oversight: Manage daily team activities, ensuring deadlines and quality standards are met.Strategy & Process Improvement: Oversee the implementation of department strategies, policies, and new projects aimed at improving CQC performance, including fraud prevention and cost reduction.Fraud Detection & Prevention: Lead research and analysis on customer accounts to identify and prevent fraudulent activities, recommending security improvements as necessary.Customer Service: Handle escalated customer issues, ensuring prompt resolution and high customer satisfaction while maintaining accurate documentation.Operational Excellence: Lead meetings to review performance and share improvement suggestions, ensuring the team stays aligned with business objectives. Qualifications: 3 to 5 years of prior fraud prevention experience / Director LevelMinimum two years experience in applied behavior analysis and data analytic background Bachelors Degree or equivalent work experience.Prior Management experience required Worked with different fraud detection tools/softwareDemonstrated strategic planning, analytical and problem-solving skills utilizing creativity and innovation.Strong interpersonal and communication skills; excellent written, verbal and presentation skills.Project management skills; proven leadership ability.